How to Lower Your Internet Bill

Internet is a must-have, but it’s also a bill that often creeps up after an introductory rate ends. Here’s how to bring it back down.

Step 1: Figure out the speed you need

Run a speed test at a busy time of day. Then think about how your household uses the internet:

• Browsing, email and streaming on one or two screens: a modest plan is usually plenty.
• Several people streaming in HD, video calls and gaming at once: you may need more.
• Working from home with big file uploads: check upload speeds, not just download.

If you’re paying for top-tier speeds but rarely use them, ask to move down a tier.

Step 2: Check for equipment fees

Many providers charge a monthly fee to rent a modem or router. Buying a compatible one yourself often pays for itself within a year. Check your provider’s list of approved equipment before you buy.

Step 3: Call and negotiate

The best time to call is right before or after a promotional rate expires.

1. Know what competitors charge in your area.
2. Ask what current promotions are available for existing customers.
3. If needed, ask to speak with the retention or loyalty department.
4. Be polite and specific: “I’d like to keep my service, but I need the bill to be closer to $X.”

Step 4: Look at other options

• Fiber or 5G home internet may be available in your area at a competitive price.
• Bundles with your phone carrier sometimes lower the total, but compare the combined price against each service separately.
• Contracts can lock in a lower price, but check the early termination fee.

Low-income internet plans

The federal Affordable Connectivity Program ended in 2024, but many internet providers still offer discounted plans for households that qualify, and the Lifeline program can lower the cost of phone or internet service.

Watch for price hikes

Set a reminder for when your promotional price ends, and check each bill for new fees. Internet bills have a way of rising quietly.